The safety of our employees and customers is of utmost importance to us. While we are fully operational, we are closely monitoring and following guidance from public health authorities as we set our company policies. Please read below for more information, but as this situation is ever-changing, feel free to reach out to us for the latest update.
Phone and email support is unnaffected. If you've worked with us in the past, feel free to reach out in the same fashion. In addition to providing information on our website, we can support you though virtual meetings (telephone, video conference, etc.).
Find out how to contact us here.
New Projects or Applications
Our team of local, direct product sales engineers are ready to help you find a solution to your needs! In addition to still being able to visit your facility for on-site demonstrations, we've expanded our capabilities to help provide you with virtual demos and more. Our website is a great place to start, or you can reach out to us directly to get in touch with your local product expert.
Supply Chain and Order Fulfillment
With additional safety measures in place, constantly adapting to the latest guidance from public health authorities - our warehouse in Chicago is stocked and running at full capacity, we are still able to ship most orders the same day.
Technical Support and Repair Services
Our technical support engineers and repair service department are still operating at full capacity with the same level of capability and knowledge as always. Our direct team of product experts can help you troubleshoot applications and test parts. Our repair department is the only source for fixing KEYENCE product.
We've quickly expanded our internal capabilities and technology to ensure that as many of our team members can work from home as possible. Most of our staff are working from home, ready to support our customers and the business as usual.