Case Studies Lien Receivables

Lien Receivables operates in the vehicle impound space across California handling debt collection for tow companies and several other tasks in the same industry. Each claim requires multiple documents including police reports, DMV records, and lien sale documentation sourced from nearly 70 clients. While the documentation may be consistent, the data is delivered in a number of formats and must be compiled from a myriad of sources.
Before RK, normalizing all of that into a consistent, uploadable format was Mike’s job. Eight hours a day, with two additional employees. When his son left the business, the volume didn’t shrink with him.
“I could work 12 hours a day, or I decided I could figure out a different way of doing this.”

Mike was candid that RK’s feature set, while powerful, can be deep. What unlocked the platform’s full value for Lien Receivables was not the software alone, but the ongoing, dedicated support structure that came with it.
Rather than a single onboarding meeting and a helpdesk ticket queue, KEYENCE offers hands-on white glove support. This means there is no limit to virtual support sessions for automation learning and creation. Mike has taken full advantage of this working with his dedicated representative, Chandler, weekly.
“I figured, okay, this is going to be an onboarding, they’re going to train me how the system works and kind of give me support as needed. And they said, no, if you want to do an hour a week indefinitely, do it.”
That model fundamentally changed how Mike approached building automations. Instead of waiting for failures to accumulate and troubleshooting in isolation, he kept a running list throughout the week and arrived for each session prepared.
“I know if I have an hour a week where it’s dedicated, I could just, as I’m encountering things through the week, write down, okay, we gotta work on that scenario, that scenario. Boom, it’s my hour. We go through those ones, knock them out really quickly.”
The sessions have also surfaced tools and shortcuts Mike would never have discovered on his own. When he proposed a solution, Chandler would often redirect him to a more efficient path.
“He’d be like, ‘Okay, that sounds great, except, maybe we should try utilizing this tool.’ And I was, ‘Oh, I don’t even know that tool exists.’”
The support helped him learn the tool quickly at length, something that was not possible elsewhere.

Mike put the value of the support model in strikingly direct financial terms. Independent technical support at market rates in California can run to $10,000 annually in consulting costs alone.
“If you were paying 200 bucks an hour for tech support each week, that’s 10,000 bucks right there. I pay for the whole thing so just from a technical support standpoint, if you can get an hour a week of tech support, the software is almost free if you look at it kind of that way.”
That framing reflects something vital for Lien Receivables; the support model isn’t just a perk. It’s a core part of the KEYENCE RK value proposition.

The practical results of that ongoing relationship speak for themselves. Across a growing library of automations including document intake, PDF renaming, skip trace report attachment, payment processing, and check generation, Mike estimates that roughly 30 to 40% of all Lien Receivables’ business operations now run through RK in some capacity.
He cited a specific example where a single client was sending individually scanned documents as separate emails, each needing to be downloaded, opened, identified by VIN, renamed, and repackaged. Manually, that process consumed nearly three hours per day.
“With RK, anything from that email, boom, boom, boom, download them all, send them out to AI, find the VIN number, rename all the files, package them up, ready to go. Five minutes.”
A check printing process that previously took six to seven hours, with regular human errors, now runs in one hour with no mistakes. Mike now handles the workload of several people in a fraction of the time.
“Before it was 8 hours a day, three people doing all of this. Now I’m able to do it myself in about 3 hours a day.”

Perhaps the most significant outcome is what automation and the support model that enabled it has done for Lien Receivables’ growth trajectory. The agency had quietly stopped soliciting new clients because they simply could not onboard them fast enough. Industry conventions that should have been sales opportunities were approached cautiously, for fear of taking on more than they could handle.
That calculus has changed completely.
“We could expand tenfold from here. We could have 600 clients and still be able to take on that capability.”
A new client signed three weeks prior had already received their first collections check something their previous agency had taken months to deliver.
For Mike and the team at Lien Receivables, the summary is simple: a support model that treats customers as long-term partners, not one-time implementations, is what made the difference between a tool that gets used and a tool that transforms how a business operates.
“The AI portion really does a lot. You can really do the whole operation front to end and not have to worry about it, just get your end product without having personnel. Which is my dream.”